Support & Warranty
We stand behind every install and stay your direct contact afterward. Here is how support works once the job is done.
One Number, Long After the Job Wraps
After installation, we train you on your new systems. And we don't stop there: quick assistance is a phone call away, long after the job wraps. If the music drops or a scene stops working, you call the same number you called at the start.
- Atlanta: (404) 590-7685
- North Georgia & Lakes: (706) 982-3327
- Email: [email protected]
- Hours: Mon–Fri 9 AM–5 PM
Response Times
We return service requests within one business day, usually the same day. Remote fixes on supported systems often happen on that first call. When a visit is needed, we schedule it as soon as we can. A full outage (no internet, no TV, no music in the house) goes to the front of the line. Requests made after hours, on weekends or on holidays are picked up the next business day.
Remote and On-Site Support
After install, we can help remotely on supported platforms when something drops, and come on-site when the problem needs hands on the gear.
SoulCraft Services
SoulCraft Services covers day-to-day support: questions, fixes and adjustments to the systems we installed.
Network Care
Network Care is there if you want an ongoing support plan for your Wi-Fi and network, rather than a full redesign. See networking and Wi-Fi.
Warranty Coverage
90-Day Workmanship Warranty
For 90 days from completion, we fix anything that goes wrong because of our work, at no charge for labor or the trip. That covers the cable we ran and terminated, mounts and brackets we hung, and the programming and settings we set up at handoff.
Manufacturer Warranty Help
We honor manufacturer warranties and handle the claim with the manufacturer for you. Our labor and trip charges to diagnose, remove and reinstall a failed product are billed at our standard rates, unless the failure comes from a SoulCraft workmanship error within the 90-day workmanship warranty.
What Is Not Covered
- Power surges, lightning, water, pests, accidents, misuse or acts of God
- Internet provider outages, cloud or app service changes, and manufacturer firmware bugs
- Equipment or wiring we did not install, and work changed by others after we finish
- Drywall, paint and finish repairs, unless your proposal says otherwise
- Batteries and other normal wear items
After 90 days, service is billed at our standard rates, or covered by a support plan if you have one. Your written proposal, work order or contract sets the scope and terms for your project. If it says something different from this page, the signed agreement controls.
Equipment is covered by each manufacturer's own warranty. For example, the AMP Lighting landscape fixtures we install are backed by lifetime manufacturer warranties. We pick brands we'd put in our own homes, partly because they hold up. See the brands we install.
Keeping Calls Off Your Warranty List
When we wire and finish a home, we set up the gear, show the homeowners how it works and stay their contact for questions and service. They call us directly, which keeps those calls off your warranty list. See working with a low-voltage partner.
Licensed in Georgia and North Carolina
Georgia Low Voltage-Telecommunication License LVT305289 · North Carolina Special Restricted Fire Alarm/Low Voltage License SP.FA/LV.37584. Read our terms of service and privacy policy.
Let's get this thing moving
Tell us about your home and we'll take it from there.
Get an Estimate